Rose Toy FAQs

For your convenience, we’ve provided answers to some of our most-asked customer service related questions below. If you don’t find what you’re looking for here, please click here to contact us.

Shipping

Where to track my order?

Please track your order on this page by entering your order number, and billing email address.

When will you ship my order?

We will ship out an order within 24 hours after payment confirmed. Keep in mind that weekends and holidays are not considered business days by Rose Toy, or our shipping partners.

When will my order be delivered?

Delivery times depend on your location. Proceed to checkout and continue to the shipping method to see the delivery date. In general, 3-5 business days delivery for US continental. Keep in mind that weekends and holidays are not considered business days by Rose Toy, or our shipping partners.

Do you offer discreet shipping?

Every order will be packaged in a plain box with a discreet label. The shipping label will simply read Shipping Center. Some orders may be packaged in bubble mailers.

How much is shipping?

We offer free shipping for US continental. Please refer to checkout page for other locations shipping cost.

Returns

What is your return policy?

Due to potential safety risks associated with the product type, we are unable to return or exchange purchased toys and products unless defective. This policy ensures the health, safety and peace of mind of our customers. Any product intended for contact with body parts or fluids is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

Vibrators and Dildos

Anal Toys, Beads And Plugs

Cock Rings

Lingerie and Men’s Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

What do I do if an item is defective?

If unfortunately you receive a defective item, we will replace it with the same item. Please click here to contact us for the issue.

How do I cancel my order or change the address?

Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery.

All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.

If you want to change address, please notify us as soon as possible. Send us an email via support@rosetoy.com with the title “Change Address”, and our customer service center will prioritize your request.