Shipping policy

Free Shipping

We offer free shipping on all U.S. orders with no hidden fees.

Discreet Packaging

Every order is shipped in a plain, unmarked package with a discreet shipping label to protect your privacy.

Processing Time

Orders are typically processed and shipped by the next business day after payment confirmation. Orders placed on weekends or public holidays will be processed on the following business day.

Estimated Delivery Times

After dispatch, estimated transit times are:

  • Free Shipping: 4–7 business days
  • USPS Priority Mail: 2–3 business days
  • UPS 2nd Day Air: 2 business days

Delivery times are estimates provided by the shipping carriers and are not guaranteed. Actual transit times may vary due to weather conditions, carrier delays, public holidays, peak shipping periods, or local delivery circumstances. Weekends and public holidays are excluded from estimated delivery times.

Tracking information may take up to 24 hours to become available after your order has been shipped.

Shipping Responsibility

Please ensure that your shipping address is accurate and complete at checkout, including any applicable apartment, suite, or unit numbers.

RoseToy is not responsible for delivery issues resulting from customer-related circumstances, including:

  • Incorrect or incomplete shipping addresses
  • Missing apartment, suite, or unit numbers
  • Vacant or inaccessible mailboxes
  • Failed delivery attempts due to recipient-related issues
  • Refused shipments
  • Recipient unavailability
  • Carrier access restrictions beyond our control

Delivered Packages

If a package is marked as delivered by the shipping carrier but cannot be located, customers should check their mailbox, mailroom, building management, and nearby neighbors, and contact the carrier to request a delivery investigation.

For orders shipped to the address provided at checkout, refund or replacement requests will be reviewed based on the carrier's delivery records, investigation findings, and the circumstances of delivery.

RoseToy is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Undeliverable & Returned Packages

If a package is returned to us due to customer-related reasons, including an incorrect or incomplete address, inaccessible mailbox, refused delivery, or repeated failed delivery attempts:

  • Original shipping costs are non-refundable, including orders that qualified for free shipping.
  • Any refund issued will be reduced by the actual shipping costs incurred, where permitted by applicable law.
  • Customers may choose to have the order re-shipped by paying the applicable re-shipping fee.

Important Notice

Free shipping does not waive the customer's responsibility to provide accurate and complete shipping information.

Shipping costs incurred due to customer-related delivery issues are non-refundable, where permitted by applicable law.

Packages marked as delivered by the carrier are subject to delivery verification before any refund or replacement is considered.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

If you have any questions regarding your shipment, please contact us at support@rosetoy.com.